Expertise
Where MYRTE can help.
Two core consulting areas — guest experience and team performance — and a dedicated audit-preparation engagement. Every intervention is tailored to the property.
Core consulting area
Guest Experience
Understand what guests really experience and identify where their journey can improve.
- —Reviews that keep flagging the same pain points
- —A felt gap between promise and reality
- —A recent repositioning or renovation
- The challenge
- The experience management intends and the experience guests receive never quite overlap. Reviews flag symptoms, rarely causes.
- What we observe
- The end-to-end guest journey, from booking to departure: arrival, waiting times, the room, breakfast, the moments that matter and the frictions — and the practices or conditions behind them.
- What management can expect
- Understand where the experience is won or lost, why some frictions persist, and which levers to act on first.
- When it's relevant
- When satisfaction plateaus despite real effort, after a change of positioning, or before launching an improvement plan.
Core consulting area
Team Performance
Observe practices, behaviours and organisation to strengthen the quality of execution.
- —Service quality that varies from team to team
- —Procedures everyone knows but few apply
- —Middle managers under pressure
- The challenge
- Service quality depends on what teams can realistically deliver: their organisation, tools, instructions and day-to-day constraints.
- What we observe
- Practices in situ, station organisation, handovers between departments, information flow, service behaviours and the gap between procedure and execution.
- What management can expect
- Identify what helps or holds teams back, and focus management, training and organisational effort where it counts.
- When it's relevant
- When quality varies by department or shift, after team turnover, or when procedures alone are no longer enough.
Preparation engagement
Pre-Audit Review
Prepare a property for an external assessment or brand audit.
- —An upcoming brand or classification audit
- —Disappointing previous audit results
- —A new GM who wants a clear baseline
- The challenge
- An audit is coming. Standards are known, but how consistently they are applied across departments and shifts is often less clear.
- What we observe
- Actual compliance under real operating conditions, recurring gaps, risk areas and what lies behind them.
- What management can expect
- Approach the audit with a clear view of the situation, ranked priorities and time to act on what matters.
- When it's relevant
- A few weeks ahead of an external assessment, brand audit or classification visit.
Price on request
Request a quoteLet's talk about your property.
Every property has its own challenges. A first conversation helps us understand yours and identify the most relevant support.